Archive for December, 2009

Social Media Explained–through Metaphor

Tuesday, December 15th, 2009

One of the best explanations of the most popular social media (wwww.LinkedIn.com, www.Facebook.com and http://www.twitter.com/) and how to use them effectively appeared in an article on http://www.marketingprofs.com/, a valuable business resource. As deftly described by the author, Paul Chaney, “LinkedIn is business suit, Facebook business casual, and Twitter is cocktail hour.”

What a great use of metaphor to explain what is still confusing for many business people (dare I say primarily composed of some of the Boomer generation?)! Read the article here:
http://tinyurl.com/yb2vrvb

Lesson from Tiger: How NOT to Manage Your Story

Tuesday, December 1st, 2009

It’s mind-boggling, in the digital age of instant global communication, that anyone still believes the best strategy for managing a news story is to remain silent. It’s especially puzzling that someone with the resources of Tiger Woods, who presumably can afford the best PR counsel available, would be so misguided.

We’ve experienced this lesson before time and time again, and we’re being reminded again: A story doesn’t die when the key figure remains silent; the story only grows bigger as the media continue to spin new angles based on the silence, e.g. speculating that silence indicates a desire to hide something, and then speculating on what that something might be.

The best move in managing a crisis such as Tiger’s is to step out in front of it immediately. Tiger attempted to do that when he posted a message on his blog, but his evasiveness left more questions than it answered. If he had, instead, held a brief news conference, issued a statement that briefly explained the circumstances of his mishap, and asked for privacy so that his family could deal with the aftermath, the public would have been sympathetic and the story soon forgotten.