The growing number of articles on the fast-disappearing art of listening has tapped into one of my pet peeves. I’m pretty certain most, if not all, of you have noticed that people increasingly are attempting to multi-task instead of focusing on what they’re purportedly doing. This includes so-called “communication” activities!
It isn’t just my imagination. According to a report in “Harvard Business Review” based on research by Intercall, 65% of the people on a conference call are doing other work; 63% are writing emails, and 55% are eating. A high percentage of others are going to the rest room, texting, checking social media and even doing their shopping (no kidding).
One of the most obvious signs that someone is hurriedly trying to “check things off the to-do list” is when the person answers an email containing several questions or concerns, but responds to only the first one. It’s clear that the person read only the first line, or the first paragraph, of the original email and feels a sense of having “handled” it by responding at all.
Another indicator of preoccupation is a conference call during which only one or two people of a number on the call say anything. Sometimes this may be because a high-level executive in an organization is on the call and others are too timid to express their opinions or observations. But in other cases, such as the strangest conference call I’ve ever experienced, several of the people on the line were joint decision-makers–and yet, only one of the five spoke at all during a 20-30 minute call. The rest of the conversation was between the primary client contact and me. It was very odd that the partners, for whom the call was arranged, said nothing. My primary contact explained later that “they’re busy executives who probably were doing other things” during the call. That begs the question, “What was the purpose, then?”
A sense of humor helps me to cope with puzzling situations such as that. So I was delighted to discover this well-written and artfully executed video. It’s an entertaining demonstration of what happens all too often when the leader of a project meeting or conference call attempts to get down to business. I hope you enjoy it as much as I did–but of course, not during a conference call!