Posts Tagged ‘empathy’

Top Leadership Traits Tell the Story

Thursday, August 23rd, 2012

Trust, empathy, and “mentorship” are the top three traits of successful leaders, according to Vineet Nayar, vice chairman and CEO of HCL Technologies, Ltd., in a recent Harvard Business Review article. Citing his own childhood experience of a natural-born leader in the neighborhood whom all the kids followed without question, Nayar says, “None of the leadership lessons that I have learned, unlearned, or relearned ever since have left as indelible an impact as the ones I learnt as a child.”

Trust, for example, is essential in order for your employees to feel empowered, to take risks, and to “push themselves beyond their comfort zones to find success.” (Credibility, reliability, intimacy and self-orientation are measures of a person’s trust quotient, according to The Trust Advisor, a book by David Maister, Charles Green and  Robert Galford.)

Empathy is exhibited by treating your employers as individual human beings rather than a generic group of “workers”.  Do your employees feel free to let you know what’s going on in their lives, both the joys and the sorrows? Do you allow them to see you as a human with a full range of emotion?

Mentorship is needed by everyone, Nayar says, no matter how successful they are. He references famed basketball coach Pat Riley, who once said that there was no great player who didn’t want to be coached. High achievers know that they need to continue learning, and they look to their leaders to teach them.

How are you doing in these three areas? How about your leaders?