Posts Tagged ‘trust’

A Values-Based Story about Canlis Restaurant in Seattle

Thursday, April 3rd, 2014

A reknowned Seattle restaurant often rated among the best in the country as well as the world, Canlis is a third-generation family-owned business with an impressive values-based story. The family’s values guide the owners’ long-term plans as well as day-to-day operations. Those values, as explained by Chris Canlis, the second generation to run the elegant dining room, are simplified as TGD: trustworthy, generous, and other-centered.

Speaking recently with his son, Mark, at a meeting of the Seattle Philanthropic Advisors Network (SPAN), Chris was quick to explain, “I’m not an owner; I’m a steward, and it’s my job to care for it and pass it on.” According to the restaurant website, the family believes “everything we are, we were given.” Chris says their perspective is based on a Bible passage in the book of Proverbs: “Do not withhold good from those to whom it is due, when it is in your power to act.” He added, “Generosity is not a decision; it’s a function of character. It isn’t conditional on how well you’re doing. The poorest of the poor can be generous.”

As an example, Chris said, his wife, Alice, grew up in a family that “had nothing material and all things familial.” He described her parents’ home as a place where “the door was always open and an unusually long dining table (which seated 18) always had room for one more.” He said most of what he knows about philanthropy he’s learned from his wife.

For more than six decades, Canlis’ generous philanthropy has helped many organizations, even when the economy slows and business suffers. Mark described a time when he was prepared to turn down a request for a donation to a community event during the recent recession–and then realized that even though times were challenging, the restaurant should still be generous. Among the beneficiaries of Canlis’ support is FareStart, a well-known Seattle restaurant that serves as a training facility to teach marketable skills to homeless adults and at-risk youth. Guest chefs from a range of Seattle restaurants are a regular feature at FareStart, giving trainees a close-up look at how to succeed in a service industry.

When Chris and Mark were asked how the parents have passed their values to the next generation, Mark, the father of three, jumped in. with an answer that befits his generation: “Living with three kids is like living on reality TV with three cameras in the house. They watch everything you do!”

Chris and Alice are still involved with the business, but turned over the reins to Mark and his brother, Brian, in 2005. The brothers have been careful to make incremental changes with an eye on retaining familiar features of the iconic restaurant overlooking Lake Union. Beloved by generations of Seattleites and sophisticated travelers, Canlis is consistently a top choice for celebrating special occasions. Exemplifying the family’s guiding values, the new generation of management is committed to continuing the tradition: delivering a fine-dining experience in every detail by focusing on the guests.

Top Leadership Traits Tell the Story

Thursday, August 23rd, 2012

Trust, empathy, and “mentorship” are the top three traits of successful leaders, according to Vineet Nayar, vice chairman and CEO of HCL Technologies, Ltd., in a recent Harvard Business Review article. Citing his own childhood experience of a natural-born leader in the neighborhood whom all the kids followed without question, Nayar says, “None of the leadership lessons that I have learned, unlearned, or relearned ever since have left as indelible an impact as the ones I learnt as a child.”

Trust, for example, is essential in order for your employees to feel empowered, to take risks, and to “push themselves beyond their comfort zones to find success.” (Credibility, reliability, intimacy and self-orientation are measures of a person’s trust quotient, according to The Trust Advisor, a book by David Maister, Charles Green and  Robert Galford.)

Empathy is exhibited by treating your employers as individual human beings rather than a generic group of “workers”.  Do your employees feel free to let you know what’s going on in their lives, both the joys and the sorrows? Do you allow them to see you as a human with a full range of emotion?

Mentorship is needed by everyone, Nayar says, no matter how successful they are. He references famed basketball coach Pat Riley, who once said that there was no great player who didn’t want to be coached. High achievers know that they need to continue learning, and they look to their leaders to teach them.

How are you doing in these three areas? How about your leaders?

 

Trust Matters

Thursday, February 9th, 2012

No doubt about it: trust matters! The most-trusted companies produce better results, including

  • lower employee turnover
  • higher revenue
  • profitability, and
  • shareholder returns

The Wall Street Journal reported these findings of recent research and, even more importantly, went on to explain the behavior that engenders a high level of trust. Essentially, managers whose employees and shareholders trust them  are skilled communicators. (No surprises there; many top management gurus agree that communication is the key skill required to be a great leadership.)

Specifically, here’s what high-trust managers communicate skillfully: 1) They make it clear that shareholders share the company’s interests, 2)  They show concerns for others, demonstrating that they will do what’s right despite the consequences, 3) They deliver on their promises, clearly exhibiting competence in doing so, 4) They “walk their talk,” demonstrating integrity and taking responsibility for any mistakes.

As The Journal’s article concludes, “The ability to align interests, show benevolence, accurately communicate one’s capabilities, and practice what one preaches all require strong communication skills.”